A Guide to Handling Complaints Effectively in the Public Sector
From frustration to resolution. Developing strong responses to complaints is crucial for every public sector organisation.
From learning how to respond effectively to different types of complaints to improving your organisation's complaint-handling process, this guide is jam-packed with best practices.
In This Handbook, You'll Learn How to:
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Spot and categorise different types of complaints
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Effectively acknowledge and respond to written and verbal complaints
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De-escalate aggressive verbal complaints with best practices
- Respond to complaints from vulnerable service users
Plus much more!
Download your own free version by filling out the short form on this page.
